Lesson learned

@shoelessjoek A lot of stuff is like this these days. This was one good thing about old B&M retailers but few of those left and many shortened return periods. in some cases they would charge a fee but this was usually on products like camcorders (when that was a thing) because people would buy one and take it on a Hawaii vacation and then try to return it when they got back

@shoelessjoek yeah it’s crazy. Luckily i bought it for cheap from meh so it doesn’t hurt as bad

@shoelessjoek Also by the way you may have noticed the “box spring” now has no springs. usually just slats of wood and cardboard with fabric wrapping.

you probably don’t need one at all, depending on your base setup. For me I didn’t want the 9” extra height; I prefer a lower bed and I’m not even that short.

I think you can still get “box springs” with actual springs like in the old days but only in premium high-price sets I assume.

@shoelessjoek i ended up going with this; not sure it was this brand. Good support for mattress without the added height
https://a.co/d/4nKZXQC

@pmarin We kept the box spring and tossed the basic base we had. The bed is the perfect height without the base and using the box spring as the base. It also helps so my cat can’t get stuck under the bed anymore!

@pmarin I live in Florida and most of the sellers of generators have signs all over the place saying “No refunds on generators.” People were probably buying them during a storm and then returning them after the storm passed.

@shoelessjoek I have to remind myself often that the manufacturer/retailer of the as-seen-on-TV things sets the return shipping cost to be the true value of an item to ensure that they never have to deal with returns.

@shoelessjoek people still out there buying box springs? They literally do nothing, such a scam. If anything they make your mattress less comfortable

@ItalianScallion It’s a very solid piece of info right there.

@cengland0 @pmarin
When I worked in retail, I think all the stores and/or companies I worked at had a “If you put gasoline in it, there’s no returning it- contact the manufacturer for service…”
It was in part because of what you cited, [except for the use was more often non-urgent], but also because our fire insurance didn’t allow unsealed flammable liquids inside the building [or so we were told].

@OnionSoup That’s why I like Ikea for mattresses. They have a good long warranty (10 years, I think, the last time I bought one) and they took back one with a dip after about three years with no questions asked.

@ItalianScallion @OnionSoup
That’s good to know.

We hope to never need to buy a new bed/mattress [barring accidental damage from animal claws or toenails] because air never wears out- ours is a “Select Comfort Sleep Number Bed” with full upper and lower half adjustability.

It was more than I thought I’d ever pay for a bed, but we used their 5 year at 0% interest financing, and we have slept more comfortably since than we had been able to in years, especially since we both have multiple issues from arthritis and previous surgeries.

Prior to buying this bed, I was forced to sleep on our [reclining] couch for about 5 years just in order to be able to get into any kind of comfortable sleep position- and that was pretty good, except for the lack of adjustable support- but when the mechanical functions started to fail, we had to find something to replace it, and the current one was recommended by our family member who had experienced sleeping on one in a hotel.

We definitely had sticker shock when we walked into their store, but after trying one out there, we had no qualms about spending the $ [especially when we could be using their money interest-free].

@Lynnerizer You would think it’s awesome (go ahead, @mediorcrebot, and do your thing) service, but being pessimistic about these things, it’s more like easy (or maybe lazy) service. It’s easier to have a box with the entire product shipped out than to take the time and effort for a person to locate just a power cord, package it up, and ship it out. It’s like one of those no-name sellers on Amazon refunding your money and not wanting the item back: too much trouble and cost to process the return. (Meh did that to me once too.)

OWLS! TOWELS! JOWLS! AWESOME!

@ItalianScallion
You’re not wrong! Might have been different if they owned the company.

FYI I started a thread to explore the extent of @mediocrebot’s replies to the word awesome. It’s here Awesome thread

PANS! GLANDS! CRAYONS! AWESOME!

@ItalianScallion @mediocrebot what would be awesome is if meh wanted to step in and find me a new popcorn machine

POPSOCKETS! SPROCKETS! DAVY CROCKETT! AWESOME!

@ItalianScallion @Lynnerizer
Plus, now you have to try and locate another power cord so you can sell the 1st one and not get customer complaints about the missing cord.

We recently bought an adjustable desk/gaming chair from BJ’s [Wholesale Club] and as I was putting it together, I found that the initial threads on one of the bolts supplied were chowdered [there
was marring across the threads precluding it from threading into the nuts implanted in the chair], and when I tried to email the company’s customer service email, I found that it and the company’s web address as provided on the assembly instructions were totally incorrect- leading to a 404-error.

But I was able to locate their actual website and customer service email address by searching the company name online, and when they eventually responded to my 3rd email, all of which listed the date of purchase, store bought at, model [etc.] of the chair, and the part number and measurements of the bolt [in short everything necessary except for my sales receipt in order to verify that I had purchased the chair, they wanted pictures of the bolt, the chair’s bolt hole, and my store receipt [which had been already been discarded].

…and they were very snotty about it.

In my previous experiences with numerous home-assembly furniture, if you provided the information which I had, they would ship you replacements for almost any missing or damaged parts- up to and sometimes including the main sections of the chair or whatever furniture to was, so I was pretty taken aback, and they refused to do anything without all those items…

I was tempted tp just return it to the store, but it wasn’t their error [except for carrying the item in the stock], so I took out one of the undamaged bolts [the chair was otherwise already assembled] and went to a local hardware store, bought a pack of 3 of the missing bolts and finished its assembly.

While we do really like the chair, we also hate the company, simply because their customer service dept. was so useless.

Their company name escapes me at present, but when I get home, I’ll add it below.